Privacy policy
How Vectorr Design & Marketing collects, uses and looks after your personal information.
About this policy
This policy explains how Vectorr Design & Marketing (“Vectorr”, “we”, “us”) collects, uses and looks after personal information, both through vectorr.com.au and when you work with us.
We’re based on the Gold Coast, Queensland, and we handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
What we collect
When you send an enquiry through our website, we collect the details you enter:
Your name
Your email address
Your phone number, if you choose to give it
Your enquiry type and message
When you become a client, we also collect the contact and billing details needed to run your account, plus the briefs, files and feedback you share with us for your projects.
When you visit the website, some information is collected automatically, such as your browser and device type, the pages you view, the site that referred you and your approximate location. This comes from cookies and analytics tools and does not identify you by name.
How we collect it
We collect most personal information directly from you: through our website forms, by email, over the phone or in meetings. Website usage information is collected automatically through cookies. Occasionally we may receive your details from someone who refers you to us.
How we use it
We use your personal information to:
Reply to your enquiry and prepare quotes
Deliver, manage and invoice the work you engage us for
Keep you updated on your projects
Understand how people use our website so we can improve it
Meet our legal, tax and accounting obligations
We don’t sell or rent your personal information. If we ever send marketing emails, we’ll only do so with your agreement, and every email will include a way to unsubscribe.
Cookies and analytics
Our website uses cookies, including Google Analytics through Google Tag Manager, to understand how visitors use the site in aggregate. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout.
Overseas storage
Some of the providers we use, such as Google and SMTP2GO, may store or process information outside Australia, including in the United States. We choose established providers that protect personal information to a high standard.
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Our website uses an encrypted connection, enquiries are stored securely in our website and email systems, and access is limited to the people who need it.
We keep personal information only for as long as we need it for the purposes above, or for as long as the law requires, for example for financial records. After that, we delete it or remove identifying details.
Accessing and correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Just contact us using the details below and we’ll respond within 30 days.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first and we’ll respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Vectorr Design & Marketing, Gold Coast, Queensland
Email: aidan@vectorr.com.au
Phone: 0421 771 319